Associated Recreation Council, Seattle

Operations Director

The Operations Director is an integral thought partner and member of the ARC leadership team.  The Operations Director is an exceptional communicator who enjoys building relationships internally and externally.  They create a welcoming environment that promotes ARC’s values as a lens for decision making.  The Operations Director is excited to lead continuous quality improvement efforts, increase our community visibility to grow program participation, create invigorating community partnerships, and ensure participants and team members experience fair and equitable treatment through alignment to ARC’s mission.

The Operations Director will lead one of two program teams (North or South), which currently includes five staff members. Program offerings include preschool, school-age care, and a wide variety of recreation programming for toddlers through senior adults throughout Seattle.

Starting salary $78,500 annually DOE.  This is a full-time, exempt, benefited position.


Leadership and Supervision

  • Develop a clear vision for ARC programs in line with the Seattle Parks and Recreation Community Center Strategic Plan, Seattle Park District funding initiatives, and other Mayoral, City Council, or Parks and Recreation Superintendent directives.
  • Stay up-to-date on latest thinking and innovations within preschool, school-age care, and recreation programs; identify and assess how emerging trends may impact ARC’s work and how they can be integrated into program design and strategy.
  • Create relationships within ARC departments and with our key partners (Seattle Parks and Recreation, Seattle Public Schools) to ensure timely, relevant support for programs.
  • Supervise, coach and evaluate program managers and regional supervisors, demonstrating desirable leadership qualities to reporting staff.
  • Facilitate individualized professional development plans for direct reports with regular training and guidance.


  • Champion high quality program delivery and continuous quality improvement efforts within preschool, school-age care, and recreation programs.
  • Ensure programs are meeting or exceeding adopted program quality standards and goals. 
  • Collaborate with operations team, internal departments, and external partners to develop and implement leading edge trainings.
  • Drive data-informed improvement plans by creating and regularly monitoring key program metrics, delivery, and outcomes.
  • Ensure program sustainability and profitability through managing annual program budgets and making corresponding course corrections as needed.
  • Develop and implement effective communication processes to ensure alignment and consistency of key goals and deliverables with partners.
  • Seek new partnership who can help Seattle Parks and Recreation and/or ARC further its mission.
  • Support a strong and growing advisory council system made up of community volunteers who can advocate for recreation and lifelong learning programs.
  • Adhere to all applicable federal, state and/or local laws and regulations, including Department of Early Learning rules, standards, and compliance requirements.

Risk Management

  • Ensure programs are prepared to handle a range of routine disruptions, emergencies, and catastrophic disasters by creating and disseminating the necessary procedures and corresponding trainings to staff.
  • Engender trust with our partners as we handle routine to less common emergencies through excellent communication, following proper and timely reporting procedures, and debriefing to glean lessons learned.
  • Use excellent judgment and include the proper stakeholders on highly visible or sensitive issues integral to ARC program operations and/or ARC personnel.
  • Communicate vision to develop innovative plans to ensure better productivity.


  • Master degree in Recreation, Public Administration, Education, or a directly related field or an equivalent combination of education and experience.
  • 5 years previous experience as a direct manager including management of staff located at multiple locations.
  • Demonstrated ability to manage, mentor and develop staff and provide clear expectations to meet organizational goals.
  • Experience managing, monitoring and staying within approved budget.
  • Working knowledge of federal, state and local laws, and regulations mandated by the Department of Early Learning.
  • Must have a valid WA State Driver’s License and reliable transportation.
  • Must meet all DEL licensing requirements, including successful completion of a background check.


  • Ability to effectively interact and connect with diverse individuals in all levels of an organization.
  • Demonstrated success in using initiative, discretion, and sound judgement in decision making.
  • Effective and clear written and verbal communication skills, including the ability to present in front of audiences of 50-100 people.
  • Demonstrated success working in collaborative, collegial relationships with diplomacy.
  • Knowledge of Seattle’s community services and resources.
  • Excellent interpersonal skills, including an ability to relate to individuals at all levels of the organization as well as external partners.
  • Proven success managing programs at multiple locations and handling conflicts between groups/teams.
  • Ability to handle confidential information and use sound judgment and discretion when making decisions.
  • Excellent verbal and written communication skills.


Supervises Program Manager(s), Regional Supervisors for approximately half of the ARC offered programs.


Work in a classroom/childcare environment; frequent interruptions; may sit or stand for longer than 2 hours at a time, may lift objects repetitively; may be exposed to students with infectious diseases; may be required to travel on field trips or to the store for childcare supplies; may be exposed to high noise levels from children and student activity; may deal with upset parents, students, or community members. Required to work in outside weather conditions, lift and/or move 25 to 50 pounds. While performing the duties of this job, the employee is frequently required to sit, lift, carry, move about, hear and speak. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.


Travel to designated sites as needed.  Must be alert driving for 1-2 hours at a time a few times per week or more. 

This is a full-time, benefitted, exempt, Monday-Friday year-round position.

Please apply with your cover letter and resume.

This position is open to all candidates that meet the minimum qualifications. ARC is an Equal Opportunity, Affirmative Action employer and values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. ARC encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with diverse life experiences.

Position opened until filled.  Applications will be reviewed weekly.